Medical Information Services

Medical Information is the collection, handling and dissemination of information on medications, and their safe and correct use. This function is the primary interface between the Marketing Authorisation Holder and the patient/consumer or healthcare professional. 

This involves taking medical enquiries, which are usually received via dedicated medical information phone lines and ensuring the consistent and controlled response to these enquiries. Medical Information functions are also required to gather information relevant to patient safety or product quality and report this information to relevant parties responsible to safety or quality activities.

All Marketing Authorisation Holders are required to provide medical information services to support their products.

Our Medical Information service provides a dedicated phone number with access to trained call handlers who can answer queries and also have access to medical professionals for more complex queries ensuring your customers get the information they need.

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